Information We Collect

• Personal information such as your name, email address, and mobile number.
• Transaction information such as your order code, selected products, payment reference number, receipt upload, payment amount, and order history.
• Technical information such as device type, browser details, IP address, access timestamps, and basic session information.

How We Use Your Information

• To process, verify, deliver, and support your digital product or digital service orders.
• To confirm payments and review uploaded receipts and references.
• To respond to customer support requests, complaints, and after-sales concerns.
• To improve website reliability, order handling, fraud prevention, and customer experience.
• To send order confirmations, tracking details, support responses, and important service updates.

Sharing and Disclosure

Tate Digital Shop does not sell your personal information.

• We may share limited information with payment providers and banks where necessary to verify or investigate a transaction.
• We may share limited information with hosting, analytics, storage, and technical service providers that help operate the website, subject to appropriate confidentiality and data-protection measures.
• We may keep and disclose records where reasonably necessary to investigate fraud, payment abuse, or legal claims, or where required by law, regulation, court order, or lawful government request.

Data Retention

• Order, payment, and support records may be retained for at least three (3) years for accounting, fraud review, and dispute handling purposes.
• Inactive support records and browsing-related data may be archived or removed when no longer needed for legitimate business or legal reasons.
• Fraud-prevention and dispute records may be retained for as long as reasonably necessary to protect the business and comply with legal obligations.

Data Security

Tate Digital Shop uses reasonable administrative, technical, and organizational safeguards to help protect personal data against unauthorized access, misuse, alteration, or disclosure.

However, no website, storage provider, or internet transmission method can guarantee absolute security.

Your Rights

• You may request access to the personal information Tate Digital Shop holds about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of personal data, subject to legal, accounting, fraud-prevention, and transaction-retention obligations.
• You may object to certain processing activities where applicable law provides that right.

Cookies and Local Storage

The website uses essential cookies, local storage, and session mechanisms to support theme preferences, checkout flow, order tracking, and core functionality. The site does not sell browsing behavior to third-party advertisers.

Children's Privacy

Tate Digital Shop is not intended for children under 18, and the shop does not knowingly collect personal information from minors without proper legal basis or authorization.

Changes to This Policy

Tate Digital Shop may update this Privacy Policy from time to time. The latest version posted on the website will apply from the stated effective date.