Tate Digital Shop primarily sells digital goods that are delivered electronically. Because digital delivery can be consumed or accessed quickly, all orders are reviewed under a strict digital-goods policy.
Please review this page carefully before completing your order.
A partial refund of up to 50% of the purchase price may be considered only when all of the following are met at the same time: the delivered product is completely non-functional on delivery, Tate Digital Shop cannot provide a working replacement within 48 hours of a valid complaint, the complaint is filed on time, and the required proof is submitted in full.
Tate Digital Shop prioritizes support and replacement before considering any refund. Where appropriate, a replacement of equal or similar value may be offered instead of a refund.
Each order may be limited to one courtesy replacement unless Tate Digital Shop decides otherwise based on the circumstances.
Before filing a chargeback or payment dispute, buyers are expected to contact Tate Digital Shop through the official support channel shown on the website or in the order confirmation.
If a chargeback is filed without prior internal review, Tate Digital Shop may suspend active support, cancel undelivered orders, and respond to the payment provider using available order and communication records.
By completing a purchase, you confirm that you have read, understood, and accepted this Refund Policy.
