Refund Policy

The Replacement Warranty

Every purchase is covered for its logged coverage period: Family Slots and Upgrade Links for their full paid term, and Family Head packs (pre-made accounts) for the first 48 hours after delivery. When your order is delivered, its coverage end date is logged in the store's fulfillment records, and that log is the reference for every warranty claim.

If Google removes you from your family group, or your Google AI Pro access stops working, at any time during your covered period — and you did not cause it — Tate Digital Shop will replace your access and re-invite you at no extra cost. This applies for the entire covered period, not just the first days after delivery.

• Family Slots: you are re-invited to a working family group on the same Google account, as many times as needed, until your logged coverage end date.
• Upgrade Links: the upgrade is re-applied to your Google account for the remainder of your term.
• Family Head packs: covered for the first 48 hours after delivery. If the account arrives dead, cannot be signed into, or is not on the promised plan, it is replaced with working credentials. Once you take control of the account (changing its 2FA or password) or the 48-hour window ends, the account is entirely yours.
• Replacements are handled during the store's published handling hours and are normally completed within 24 hours, and no later than 48 hours, after a valid claim.

What the Warranty Does Not Cover

The warranty covers platform-side failures. It does not cover problems caused on the buyer's side, including:

• Changing the account's recovery details, security settings, or family settings in a way that breaks the setup, or leaving the family group voluntarily.
• Changing a pre-made account's password within the first 7 days after delivery. Google treats a password change right after a sign-in from a new device as a hijack attempt and locks the account — the delivery instructions say to wait 5–7 days precisely because of this. A lock caused this way voids that account's warranty.
• Violating Google's own terms, device limits, or usage policies.
• Buyer-side device, region, or network limitations, or not following the delivery instructions.
• Change of mind, buyer's remorse, duplicate orders placed by the buyer, or dissatisfaction with the platform's own features.

Refunds

• Replacement is the standard remedy — it is almost always the fastest way to get you working again.
• If your product never worked from delivery and Tate Digital Shop cannot provide a working replacement within 48 hours of your claim, you receive a full refund.
• If a valid warranty claim during your covered period cannot be fulfilled with a working replacement within 48 hours, you receive a refund for the unused portion of your covered period, computed from your logged coverage end date.
• Refunds are not issued for change of mind or for any scenario listed under "What the Warranty Does Not Cover".

How to File a Claim

• Message Tate Digital Shop on Facebook, Telegram, or the official support email shown on the website or in your order confirmation.
• Include your order code (or the Gmail address on your slot) and a short description of what happened.
• Coverage is verified against the store's fulfillment log — you do not need to prove your purchase beyond identifying your order.
• If the issue is not visible on the store's side, you may be asked for a screenshot or a short screen recording of the error to speed up diagnosis.
• Claims are reviewed during handling hours (10 AM to 9 PM PHT, 7 days a week) and answered within 24 hours.

Chargebacks and Dispute Handling

Contact Tate Digital Shop before filing a chargeback or payment dispute — under this policy nearly every problem ends in a replacement or a refund faster than a payment dispute resolves.

If a chargeback is filed without prior contact, Tate Digital Shop may suspend active support, cancel undelivered orders, and respond to the payment provider using the order, delivery, and communication records it keeps.